Shipping and Returns

Thank you for shopping with School Active Sports. We want you to be happy with your purchase.

SHIPPING

  • All orders are processed on business days within 24 hours of receipt.

  • Orders are sent with tracking to ensure they arrive safely to you.
  • PRE-ORDERS: You will be notified once stock has arrived and shipped to you. Sometimes there may be short delays. Please be patient with us.

  • Shipping within Australia may take 3-7 days with standard post or 2-4 days with express post once order is fulfilled.

  • We ship worldwide! This can take anywhere between 14-21 days, once the order is fulfilled, depending on your location.

REFUNDS

  • We will replace or refund for a credit note any item that we deem as faulty.

  • When opening your parcel please take care & do not use scissors or a knife to open as the product may become damaged.
  • Please ensure that the product is cared for as per the care instructions on the garment as no returns will be accepted for incorrect care.
  • To request a return please email a picture of the faulty item, your original email receipt and order number. We will then asses the fault and advise you of our decision.

  • Items returned must be in original condition.
  • We will refund the amount for a store credit for change of mind or incorrect sizes within 14 days of purchasing the product. Shipping costs are not refundable. This is not available on customised products.

  • You are responsible for return shipping costs, we recommend using tracking when sending the parcel.

  • No exchanges are available, you must return and then reorder the new item.